Three-years warranty on the whole machine accessories if the machine parts have any problems, we can change the old machine parts to new ones free.
Exceed three years warranty period if the machine parts have any problems, we can offer new machine parts with cost price and you also should pay all the shipping cost.
We offer 24 hours technical support by call email.
Our technician can give you remote guide online (Teamviewer/Whatsapp/wechat/Tel/Etc) if you have any question.
Machine has been adjusted before delivery, operation disk is included in the delivery. If there is any other questions, please kindly tell me.
We have manual instruction and Guiding Videos for software Installation, operation and machine's using and maintenance.
Dowin Technology Co.,Ltd supply free technical training for all customers all over the world until the workers from buyer can operate the machine normally and individually. Mainly training are as follow:
Training for Control software operation.
Training for normative turning on/off operation of the machine.
Instruction of technical parameters, as well as their setting ranges.
Basic daily cleaning and maintenance for the machine.
Solutions for common hardware problems.
Training for other questions and technical suggestions during daily production.
Training can be processed in the following ways:
Workers of customers can come to our factory to get the most professional hand-by-hand training.
We can send engineers to customers' country and do training for workers in customers' target factory. However, tickets and daily consumption like food and accommodation should be afforded by customers.
Remote training through Internet tools like Team-viewer, Skype and other instant communication softwares.
